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Ordering and Payments

Item Availability

All items presented online are available at the time of activation. Every effort is made by Paul's Warehouse to accurately display correct quantities but due to unforeseen circumstances some items may not be available at time of purchase. You will be advised of any out of stocks which we were not able to supply when your finalised Tax Invoice itemising your shipped items is emailed to you.

In the instance that one of the unavailable items is a Buy One Get One Free item, you will be contacted by a member of the Online Team.

Instant VIP Membership When Buying New Arrival Products

Everybody loves a discount so when you add a New Arrival product to your cart we automatically assume you would like to join our VIP program which entitles you to 15% off that product. Our VIP program is free to join when you purchase online (normally $10 when you join up instore.) It entitles you to 15% off all New Arrival product online and instore, exclusive offers via email outs and access to our VIP days where twice a year we offer a further 20% off everything in store for 1 day only, including our famous Buy One Get One Free footwear offer and other items already on special.

Upon checkout we will confirm you are still keen to join as a VIP and we will send you your membership card with your order so you can use it for future purchases.

For a full list of our VIP terms and conditions please click here

Purchasing From Our Buy One Get One Free Range

Order Payment accepts the following methods of payment:

  • - Credit Card
  • - Paypal
  • - Pauls Warehouse Gift Card or E-voucher.  We allow you to use either all or a portion of your balance towards your order.  You can also use multiple gift cards in a single transaction.

Utilising Store Credit Notes

Have an instore credit note which you would like to utilise for your online purchase?  No worries, simply contact our Online Team and we will have your credit transferred to a gift card so that you can redeem it online.

Payment Processing

Pauls Warehouse uses the “payment capture” method when processing your online order.  Captured funds still show in your bank account, but do not show as a part of your “available” balance. Only once your stock has been processed ready for dispatch will the funds will be debited. utilises this method to ensure that if items from your order are not available and can’t be shipped we won’t unfairly debit your account.

Modifying Your Order

Unfortunately, once an order has been allocated to be picked, we are unable to make any changes to your order.

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