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Return Policy

Change Of Mind Returns

Paul's Warehouse will gladly offer you a refund, exchange or gift card for your returned products or purchases providing

  • - You have a valid Proof of Purchase.
  • - Stock is being returned within 14 days of accepting delivery.
  • - The stock is unworn and is in new and original condition.
  • - Due to hygiene reasons, we are unable to accept returns for change of mind on swimwear or underwear.
  • - For change of mind returns, return postage is at the cost of the customer.


Return Of Faulty Goods

In the unfortunate circumstance that you find one of your items to be faulty upon your parcel's arrival we will retrieve the goods from you at our cost and either replace the item where possible or offer you a refund/credit.

If the item you have purchased online subsequently becomes faulty after you have used it, you can opt to return the item to our Online Team or pop into your nearest store so that we can send the goods back to the supplier on your behalf where necessary. The supplier will then determine the cause of the fault. If the product is determined faulty through no fault of customer, then Paul's Warehouse will offer you a credit or refund. Please note this process can take up to 10 business days from the date the stock is returned to us.

Please Note: Any items purchased online cannot be cannot be returned for a refund or exchange to our Pauls USA Direct outlet at Rockdale.

Returning Items From Our Buy One Get One Free Deal

In the event that you have purchased two pairs of shoes as a part of our Buy One Get One Free Sale and would like to return one pair only, we will refund you the difference between the Buy One Get One Free purchase value and the single pair purchase price that is advertised online. This is based on the higher valued Buy One Get One Free Item.

Of course, we will gladly refund you 100% of the Buy One Get One Free purchase value if both pairs of shoes are returned in the original condition.


Our Procedure For Returns & Refunds

Our returns systems is now electronic and automated for your convenience.

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