Exchanges
Exchanging a Standard Product
• Please contact our customer service team to discuss your exchange on (02) 8762 4106 or send an email to orders@paulswarehouse.com.au
• Customer Support will email you an Exchange/Return Slip to be placed inside the return package. Follow the instructions given.
• Items may also be exchanged at your local Pauls Warehouse store.
• As soon as the return has been received, a replacement product will be shipped or exchanged in store.
IMPORTANT
- The return must be received by paulswarehouse.com.au within (14) fourteen days from dispatch.
- All returns must have return slip included.
- Do not under any circumstances send the goods back without notice. Pauls Warehouse will take no responsibility for goods that are sent back by the customer if lost or stolen before arriving.
- If the order was placed incorrectly by yourself you will be charged a minimum $10.00 but maximum $20.00 return courier fee depending on location.
- Alternatively, if you wish to avoid a courier fee please visit you nearest Pauls Warehouse store.
- Unfortunately we do not exchange any items classified as heavy/bulky or over 20kg.
Returns
In Store Purchases
Products purchased from a Pauls Warehouse store may be returned to any Pauls Warehouse store across Australia for an exchange or Credit voucher. Unfortunately in store purchases can not be returned to the Website store, however the Website Customer Service Team will be happy to assist you with exchanging your purchase where possible.
Click here for your nearest store location
Online Purchases
If you are not happy with your product that was purchased on-line for any reason, paulswarehouse.com.au is happy to exchange it or provide you with a credit voucher/coupon on your customer account, providing the product is returned to us in its original condition, undamaged and unopened. The customer will pay all freight charges.
If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit.
Defective Items
Defective items must be returned to paulswarehouse.com.au within (14) fourteen days of the purchase date to be eligible for replacement. Depending on the fault, certain products may need to be returned to the manufacturer for inspection. Items will be replaced with the same item originally purchased. For items that cannot be replaced, you will be provided with a credit voucher/coupon on your customer account.
Returning a Standard Product
• Email customer service team with your request to return
• Customer Support will email you an Exchange/Return Slip to be placed inside the return package. Follow the instructions.
• Items may also be returned to your local Pauls Warehouse store.
• As soon as the return has been received, a replacement product will be shipped or exchanged in store.
• If you wish to contact our customer service team to discuss, on (02) 8762 4106 or send an email to orders@paulswarehouse.com.au
Returning a Bulky Item
• Please contact our customer service team to discuss your return on (02) 8762 4106 or send an email to orders@paulswarehouse.com.au
• Customer Support will email you an Exchange/Return Slip to be placed inside the return package. Follow the instructions.
• Items may also be returned to your local Pauls Warehouse store.
• As soon as the return has been received, a replacement product will be shipped or exchanged in store.
• Our customer service team will arrange for your item to be picked up by a courier.
IMPORTANT
- The return must be received by paulswarehouse.com.au within (14) fourteen days from dispatch.
- Replacement product will only be shipped after the faulty item has been received by paulswarehouse.com.au pending supplier/manufacture approval, where applicable.
- All returns must have return slip included.
- Do not under any circumstances send the goods back without notice. Pauls Warehouse will take no responsibility for goods that are sent back by the customer if lost or stolen before arriving.
All return fees are at customer's expense. Service work requested on site will attract a call out fee (Service calls only applicable to Sydney Metro Addresses). Call out fee may be waived at the discretion of Paul's Warehouse if fault is found to be due to manufacturing error. Warranty is voided by misuse or abuse of equipment, if improperly installed by the purchaser or if used in hire, corporate or commercial applications. All servicing or repair work will be changed at our standard workshop rates. Warranty period does not cover wear and tear or
Warranty
Treadmills – 5years frame, 2 years motor, 1 year parts & Labour (including electronic components, moving parts & running decks)
Other gym equipment – 1 year frame, 90 day cable & upholstery, 1 year parts & Labor
Demonstration Models – Limited 90 day warranty
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